Protacta Support
Get help with 3D lessons, tabletop AR and your account with Apple.
Contact support
Include your device model, iOS or iPadOS version, and the lesson and step you were on. Share a screenshot only if you choose. Keep Apple Account passwords and payment details private.
Follow a lesson
Choose a lesson from Origami, Everyday or Equipment. Play the motion, pause it or drag the progress bar where available. Use the lesson’s materials and instructions to follow along. The App Clip opens a short 3D demonstration of the Classic Dart’s first fold.
Place an AR guide
Use a well-lit surface with visible detail and move the camera slowly until placement becomes available. Phone Setup shows how to position your device. If tracking is interrupted, return the camera to the work area and place the guide again if needed. You can switch back to 3D at any time.
Use voice controls
Turn on voice control in a supported lesson and allow microphone and speech recognition access. Try “Next step” or “Show me again.” Recognition needs available on-device English speech support. You can always use the lesson buttons, and reading aloud needs no microphone access.
Restore or manage a purchase
Use the Apple Account that made the purchase and choose Restore Purchases in the app. Apple handles subscriptions and refunds. If you switch to lifetime access, use Apple’s subscription settings to manage any subscription that is still active.